Privacy Policy
Great Central Timber Milling
Effective Date: October 13, 2026
Great Central Timber Milling (“GCTM,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting a quote, or communicating with our team.
This Privacy Policy explains how we collect, use, disclose, and protect personal information through our website, www.gcmilling.com, and related business activities.
1. Information We Collect
When you contact us or request a lumber quote, we may collect:
Your name and company name
Email address and telephone number
Information about your lumber requirements, including wood species, dimensions, quantities, and project details
Delivery or pickup preferences
Messages and correspondence with our team
Information about website visits and interactions, such as pages visited, referral sources, and advertising interactions
We may also collect information necessary to prepare quotes, process orders, provide customer service, and maintain business records.
2. How We Use Your Information
We use personal information to:
Respond to inquiries and quote requests
Prepare estimates and communicate about lumber orders
Process and manage customer orders
Provide customer service and follow-up communications
Maintain customer and sales records
Understand and improve our website
Measure the effectiveness of our advertising and marketing activities
Send marketing communications where permitted by law and applicable consent preferences
Meet applicable legal and business obligations
We do not require customers to agree to unrelated marketing activities as a condition of requesting a quote.
3. Website Analytics and Advertising
Our website may use analytics and advertising technologies, including:
Google Analytics: Helps us understand website traffic, visitor interactions, and website performance.
Google Ads: Helps us advertise our products and services and measure advertising results, including inquiries generated through advertisements.
Meta Advertising: Helps us advertise through platforms such as Facebook and Instagram and evaluate campaign performance.
These services may use cookies, pixels, click identifiers, or similar technologies to collect information about website interactions.
Where required, we seek appropriate consent before using non-essential tracking technologies or sharing personal information for advertising purposes.
You can manage certain advertising preferences through your browser settings and the privacy controls provided by Google and Meta.
4. HubSpot and Customer Information
We use HubSpot to manage customer inquiries, quote requests, communications, and sales activities.
Information submitted through our website forms may be stored and processed in HubSpot and accessed by authorized team members who need it to respond to inquiries or manage customer relationships.
Where appropriate consent has been obtained, information related to advertising interactions and quote submissions may be shared with advertising service providers to measure campaign effectiveness.
5. Service Providers and Information Sharing
We may share information with service providers who help operate our website and business, including Squarespace, HubSpot, Google, and Meta, where relevant to the services used.
We may also disclose information when necessary to fulfill a customer request, comply with applicable law, or protect legitimate business interests.
We do not sell customer contact lists.
Some service providers may process or store information outside British Columbia or Canada, where different privacy laws may apply.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and measure advertising performance.
Visitors may be able to limit certain cookies through their browser settings or any consent controls made available on our website.
Disabling some technologies may affect certain website functions.
7. Protecting Personal Information
We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, or disclosure.
Access to customer information is limited to authorized personnel and service providers who require it for legitimate business purposes.
No internet-based system can be guaranteed completely secure.
8. Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it.
9. Your Privacy Rights
You may contact us to:
Ask what personal information we hold about you
Request access to or correction of your personal information
Ask questions about how your information is used or disclosed
Withdraw consent where applicable, subject to legal or contractual restrictions
Raise a privacy concern or complaint
We will respond to privacy requests in accordance with applicable privacy legislation.
10. Marketing Communications
If you receive promotional communications from us, you may unsubscribe using the instructions provided in those messages or by contacting us directly.
Unsubscribing from promotional messages does not prevent us from communicating with you about an existing quote, order, or customer service request.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business practices, technology, or legal requirements.
The most recent version will be available on this page, with an updated effective date.
12. Contact Us
Great Central Timber Milling
Port Alberni, British Columbia, Canada
Website: www.gcmilling.com
Email: admin@gcmilling.com
Privacy Officer: Emilie and Cheryl
For questions about this Privacy Policy or how we handle personal information, please contact us using the details above.